Operational services
Why Actian Operational Services?
Actian Operational Services is about helping you realize the full potential of your Actian investments by ensuring the on-going and optimal operation of your Actian product deployment. Our experienced team bring years of knowledge supporting Actian’s products on business-critical systems for customers around the globe. We work to help maximize your investment by:
Reducing risk
- Reduce the risk of downtime of your systems.
- Reduce the risk of change – to your infrastructure or applications.
- Reduce the risk of skill shortages.
- Reduce the impact of staff availability problems.
- Reduce the risk of system performance or stability problems.
- Fix problems fast and effectively with a team from Actian who know your systems.
Reducing costs
- Reduce the business costs of system downtime.
- Reduce the costs of recruiting and training your own team of experts.
- Continuous service improvement delivers lower management costs.
- Manage to an SLA, and reduce the management time you need to spend on the service.
- Re-deploy your own in-house resources more effectively elsewhere.
Empowering your success
Unlock your system’s full potential.
Focused delivery
Pro-active monitoring to prevent problems with immediate action for non-preventable issues.
Maximized return
Reduced staff costs and maximized availability of an Actian-based system realize the full potential for your investment.
Customized for you
Using our proven services methodology, we customize every engagement to suit your unique business requirements.
Operational service benefits
Reduced risk
Actian’s proven approach and highly skilled team provide direct access to worldwide resources to reduce risk.
Control costs
Reduced recruitment and training of own team with existing resources redeployed to more effective positions. SLAs reduce management overhead.
Increased stability
Best practice configuration, pro-active monitoring and performance tuning reduce unplanned outages and increase customer satisfaction.
Vendor supported
Actian’s professional service team is backed by the engineers who create the products.
"Actian and our BI tools integrate seamlessly and deliver real-time insights with great speed and performance. We’re able to make informed, risk-balanced decisions very quickly."
“Actian Services was on hand to help us upgrade our database with minimum disruption. They ensured a smooth transition to the new database platform.”
"It’s very reassuring to know that our solution, which keeps airplanes and passengers safe, is backed up by a database that has for so many years been playing in the ‘premier league'."
Features
Dedicated team
Highly experienced consultants combined with in-depth understanding of and access to your production environment provide continuity of service and rapid response when time means money.
Secure service
Using your own VPN services only those Actian consultants that are identified and approved by you have access to your systems.
Tuning
Periodic health checks and pro-active monitoring to identify issues before they occur maximising up-time of systems and client satisfaction.
Reporting
Regular reports on performance to SLA, new features available from product releases and knowledge relevant to the account.
Customised
Need to cover staff absences, perform a disaster recovery, perform upgrades while supporting existing systems or provide 24 x 7 systems management; an Actian managed service can be tailored to suit.
Monitoring and alerting
Using an enhanced version of the Actian EMA Actian can respond to issues and problems in a timely manner, often before your clients know there was a problem.
Automation
Using our in-depth knowledge of our products we can automate many of the day-to-day tasks often overlooked thus reducing the risk of critical tasks being forgotten.
Endless options
Your business is your puzzle; piece together the managed service you need.
