Telecommunications and Entertainment
Telecommunication operators are savvy about the need to stay one step ahead of their competition; no other vertical market has to deal with so many competitors and yet so much raw data about its customers.
With Vectorwise, you can analyze those enormous volumes of raw data and optimize your competitive advantage. Analyze calling patterns, pricing tariffs and offer tailored packages to your customers to reduce customer churn. Optimize your processes, from initial customer contact and contract conclusion to account management and billing.
Make the link between the logistical and financial aspects of your network management and create integrated processes - from network planning to demand and warehouse planning through to investment and project management.
Areas where you can excel with Vectorwise include:
- Behavioral segmentation
- Call center effectiveness
- Customer journey
- CDR analysis
- Customer loyalty
- Revenue assurance and optimization
- Event modeling
- Network planning and network lifecycle management
- Real-time customer service